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Frequently Asked Questions

How do I book for your diving trips?

The easiest way to book diving trips is to drop us an email stating your intended destination, date of departure and number of divers. We will revert back to you on your enquiries. With mutual agreement, we will transact through email.
How do I make payment for the intended trip

The mode of payment is by local cheque or bank transferring of funds. Bookings will only be secured upon receipt of the payment. In the case of payment by cheque, the booking will be confirmed once the cheque clears with the paying bank.
Is deposit required for trips bookings?

Yes, a deposit of 50% is collectable upon confirmation of the trip.
What happens if we decided to change the date of the trip?

Please refer to the Terms and Conditions before you make your bookings.
Do you sell pre-own diving equipment?

We do sell pre-own diving equipment but that will also depending what you are looking for.
Do you sell diving equipment internationally?

Right at the moment, we are unable to provide sale of diving equipment out of Singapore. However, if you are interested in the items, you may arrange for pickup and payment to be made in Singapore through your local contacts if you have any.
Does your diving equipment have warranty?

For branded equipment, we do provide the manufacturer warranty. All you need is to send the equipment back to us and we will have it repaired or replace.
Where do I collect my purchases?

We provide free local delivery services for purchases over SGD$200. Alternatively, if you need the merchandize urgently, you can pay for additional SGD$25 for express special delivery to your door step. Otherwise, you can pickup the merchandize every Friday 8pm evening at designated pickup point at Sembawang or Ang Mo Kio MRT stations.
Do I need to pay deposit for purchases of diving equipment?

A deposit of 50% must be paid upfront either by cheque payment or bank transfer. After the payment had been received, you will be notified to pick up your merchandize by email.
Can I change my order of purchase after I had paid my deposit?

No, once the deposit is collected, there will be no changing of the orders.
Why should we be paying deposits for your trips or purchase of equipment?

Deposits are paid to show your sincerity in making the bookings or purchases. The deposits are used to secure your bookings for the dive trips or used to confirm the purchase order with our suppliers.
Do you keep stock of your items in your catalogue?

No, as this is an online business, we do not keep inventories. We obtain directly from our suppliers upon customers order confirmation. That is why we need a deposit from you.
Are your equipments sale/dive trips cheaper than other internet business or dive shops?

That will depend on how you define "cheaper". When we take mass order, more discount from our suppliers will be passed on to the customers. You can't expect to enjoy big discount just for purchase of one item or a single diver going for dive trips.
How come your dive courses are so expensive as compared to others dive centre?

We do understand all divers have this concern of "Expensive Courses". Of course, you can get rock bottom prices for dive course else where. Sad to say, almost all dive shops striving to survive in this niche diving market offer super or devalued dive education. The reason is because they believe that discount training can promote diving activities and equipment sales. Hence some dive centers offer courses that are pitifully inexpensive, leaving very little incentive for qualified educators to offer them. On the surface, it may appear favorable for the consumers. But then, it is not likely that many qualified educators will be willing to work for what often amounts to hourly wages that is comparable with the local Mc Donald's crew. Given that one's safety is a stake here, it is questionable, then whether those "Cheap" courses promote the interests of the diver. Nearly everyone understands that for all good things comes with a price. However, it is not often that one who understands the truth keeps them from trying to get more for less. Educators that play pricing games or offer devalued training either simply do not value their own time or offer less for the money. Although high rates do not necessarily makes a good instructor, but they do increase the chances of hiring a professional educator.
How do I choose which dive agency to get certified as a diver?

No offence meant. All dive agency share something in common and that is to train a safe diver. Different agencies only meant different in "Branding". No one "Brand" is better than the other. All comes down to who is your instructor. A diver from a more prestigious dive training agency doesn't mean he or she is a better diver. In the dive accidents statistics, divers who met with dive accidents do not come from training agencies "No Brand" only. They came from different training agencies as well. Like the saying from OLD "It is not the dive training agency where you come from determined that you are good diver"
I am only in secondary school, can I become a certified diver?

The minimum age for participation in the Open Water diver course is 10 years old. Minimum age for certification as an Open Water Diver is 15 years old. The Junior Open Water Diver course is the same as the Open Water diver course with the exception that the student must be at least 10, but no more than 14 years of age. The Junior Open Water Diver certification is restricted so the diver may only dive with a certified diver
Do you run local trips?

We do run local trips but that is only during the closing of the Malaysia diving season.
Are you the same old Innerspace Adventures/Innerspace Seadventures?

No, Innerspace operations were closed and the owner Mr. Peter Tay Kok Lee had been declared bankrupt. We are in no connection with Mr. Peter Tay and the old Innerspace Adventures/Innerspace Seadventures. We are a brand new entity altogether.
Who are your instructors? Are your instructors qualified to teach?

Please refer to our About Us section of the web.
Do you provide online training for divers?

At the current moment, we only have online training (theory) for Open Water Divers only.
Who can I contact if I need more information on products or dive trips or dive courses?

You can fill in the queries form and submit to us and we will revert back to you shortly.
Do you have any other brands of equipment for sale other than those mentioned in your catalogue?

Yes, we do have some other brands which are not on the catalogue. Just drop us a query and we will let you know what other brands of equipment we are selling.
I saw your address on your webpage and name card as well as your brochures. Is this the address of your dive centre?

No, the address is our registered office as well as our warehouse for storing our gears. If you would like to meet up with us, please drop us a mail and we can arrange for a meet up.
Hear that you guys are newly in this line. We are unsure of your credibility.
No doubt Innerspace Dive Explorers is a new setup. However, our team had been out diving for many years. It is recently that we decided to setup an online dive operation to serve the dive community. You can read up our credentials on the About Us page.
Since you know that Innerspace Adventures/Innerspace Seadventures had been closed due to the bankruptcy of Mr. Peter Tay, why do you still set up the new company with similar name?

That is an excellent question to ask. Firstly, we are not bothered about the previous owner or what he had done before. Secondly, we are indeed exploring our sea, lakes etc… This is INNERSPACE. We are proud to be INNERSPACE DIVE EXPLORERS.

Terms and Conditions

Bookings of trips is subjected to availability
No changes of destination or postpone of trips allowed once confirmation is made.
Refund of deposits/payments will only be allowed on the following terms:
- - 30 days before departure 100%
- - 15 days before departure 50%
- - 7 days before departure 25%
No last minute changes or cancellation will be entertained.